A student has been left “extremely distressed” after allegedly finding used boxers in his ASOS parcel.
Tye Kirk, 19, from Collingham, Nottinghamshire, treated himself to a pair of new shoes from the online retailer earlier this month.
But when the package arrived he was shocked to find the black boots had already been worn and a pair of black boxers were tucked inside.
Disgusted, the law student put on a pair of protective gloves to investigate the parcel further only to find the underwear had been worn and not cleaned.
He also found a used tissue tossed inside the box.
Tye complained to the online retailer and was reportedly offered a £100 gift card but declined the compensation.
He says he is emotionally scarred from the incident and is reluctant to order anything online ever again.
“I’m so angry, how could they let this happen?,” Tye told Jam Press.
“I immediately started anxiously laughing for I was disgusted that these had been sent to me like this.
“I placed on PPE, placed the items back in the box, took photos of the goods, placed the box in the garage and sanitised all areas and my hands.
“I initially contacted their online staff via customer care and they stated I would only receive a refund for the shoes.
“I believed a mere refund was unacceptable for this sort of case and decided to reach out to their legal enquires team.
“I now feel so reluctant to purchase goods online due to the fact I have been exposed to this situation due to the lack of quality checking.
“I don’t understand how the process those shoes must have gone through, that no one noticed either products in the shoes, the unsatisfactory quality of the shoes and the fact there was a pair of boxers inside.”
ASOS legal team contact Tye with the offer of a refund and for a courier to collect the parcel but feeling like the incident was just brushed off, he refused.
Tye added: “I was disgusted at their response.
“This would not have happened had their quality checking of goods been satisfactory.
“Especially after the pandemic, I would have expected a company like this to take their returns procedure more seriously.
“I stated they need to investigate the matter and wanted the result of the investigation, but ASOS stated this was confidential and they could not share this with me.
“I don’t believe ASOS took this matter as seriously as I needed to be.”
Jam Press has contacted ASOS for comment.
