Passengers at Heathrow Airport experienced major disruptions when a “technical fault” caused chaos, resulting in lost luggage.
Many British Airways (BA) flights faced hours-long delays, and arriving passengers endured long waits for their bags.
BA apologized for the inconvenience, citing a “temporary technical fault” in its baggage system. In response, BA deployed additional staff to help reunite travelers with their luggage.
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The airport advised BA passengers to check for updates before traveling, as some might still be affected. No other airlines were involved.
The technical issue, which began on Tuesday afternoon, was resolved by the end of the day. A BA spokesperson stated, “We’ve apologized to those customers who were unable to travel with their luggage due to a temporary technical fault that was outside of our control.
This issue has been resolved, and we’ve brought in additional colleagues to support our teams in getting bags back to our customers as quickly as possible.”
Frustrated passengers took to social media to express their grievances. One person wrote on X, “No info, just told to go home. But I need the bag for a wedding tomorrow, and you’re telling me 48 hours for my bag!!!”
Another shared, “No updates or info provided by BA – flight arrived 3 hours late & without baggage. One staff member stood in baggage reclaim with a laminated piece of paper with a QR code to a portal that doesn’t work. Disgraceful.”
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