Staff at a family-run dental practice have been left heartbroken after two thieves stole parcels in broad daylight while staff were treating patients.
CCTV captured the pair swiping two boxes that had just been delivered by a courier.
The practice appealed for anyone who recognised the suspects, had seen them in the area or knew what had happened to the missing parcels to come forward.
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It happened at Devon Dentists in Barnstaple, Devon.
A spokesperson said the theft happened moments after the courier had left the packages on a windowsill, as reported by Need To Know.
They added: “While our team was busy caring for our patients, two individuals stole two boxes from our practice.
“It was an unfortunate coincidence.
“The courier had left the parcels on the window sill and we simply didn’t have the chance to move them before they were taken.
“Sadly, it only took a few moments while our receptionist was busy helping a patient.
“Whilst we’ll certainly be reviewing our procedures and learning from this, a parcel being left unattended for a few moments should never be seen as an invitation to take it.
“Couriers leave parcels on doorsteps, porches and in designated safe places every day, and sadly there are people who take advantage of those situations.”
The practice said the theft caused disruption as well as financial loss.
“Unfortunately, the cost of this incident wasn’t insignificant,” the spokesperson added.
“The parcels contained items that were important to our practice and the theft also caused disruption to our schedule.
“Many other people were impacted by the actions of the thieves.
“As a small, family-run dental practice, we work hard every day to care for our community. It’s incredibly disappointing to have something like this happen.
“What mattered most to us is helping to identify those responsible, so that they can be held accountable and, hopefully, prevent others in our community from becoming victims of similar crimes.
“We are truly grateful to everyone who took the time to help and support our small, family-run practice.
“The kindness and solidarity shown by our community has meant more to us than words can say.
“Thank you again to all for looking out for us, and for one another.”
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