A mum-of-two has suffered a double heartache after her dog died, then his ashes got lost in the post.
Lisa Rooney’s beloved Labrador, Milo, passed away last month.
After he was cremated, she wanted to keep her pooches’ ashes to help remember him.
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The 35-year-old paid £75 to have them put in a specially-made urn.
She said the company sent it via Evri and Lisa claims the courier company lost it.
The pyramid-shaped urn, containing Milo’s remains, along with his collar, name tag and favourite ball, has now gone missing.
Lisa said: “I feel devastated and sick to my stomach.”
“I was so upset that my boy hadn’t come home, but that’s now turned to anger.
“A tracked package can’t just disappear, so where’s it gone?”
Lisa, of Forfar, Scotland, had used a company in Mansfield, Notts, to make it.
On 27 December, she said the ashes were placed in a secure locker in Mansfield, by the lady who made the pyramid, so it could be transported to Scotland.
She was given a reference and tracker number, but the last time the item was seen was on 2 January, when it was scanned.
But now a fortnight on it has just vanished.
Heartbroken Lisa has complained to Evri.
“I wholeheartedly believe the lady, who is also really upset and has refunded me the money,” said Lisa.
She claimed: “Evri somehow has lost the item and has taken away all the memories I had of my precious boy.
“They are a complete shambles.
“Milo’s ashes have just disappeared and all Evri can say is they are sorry and it won’t happen again.
“We had Milo since he was 8 weeks old and was part of the family. When he died my world fell apart.
“I wanted to remember him in a special way and this memorial would have been perfect, but Evri has ruined everything.”
She also told Need To Know: “I keep looking at the pictures and crying.”
Evri emailed her on Monday (13 Jan) and said: “I’ve investigated this matter and can see that unfortunately there have been no further scenes since 2 January.
“A search of the sub-depot was conducted.
“However, we were unable to locate the parcel and due to the length of time that has passed since the last scan, I must deem this parcel unaccounted for.
“I am sorry for any inconvenience caused by this as I can understand and care how frustrating not having your parcel may be.
“Especially because it had important items that are very dear to you, which is a memorial pyramid of your late dog, his ashes, collar, name tag and tennis ball.
“This is a lot to lose and is irreplaceable, I would feel the same way if I were in your shoes.
“We are going to investigate this further to try and prevent this from occurring again in the future.
“As we have not located this parcel at this time, please contact the sender who will go through their next steps with you in regard to this. We refer customers back to the original shipper because you made your payment directly to them.
“While the error you’re experiencing isn’t their fault, they are the best point of contact for resolving this matter.”
Evri has been approached for comment.
