A mum who thought she was unboxing her dream iPhone was left horrified when she claims she found a box of “poop” inside instead.
Rebecca Oman splashed out £1,399 on a iPhone 16 Pro 1TB from Amazon and couldn’t wait for it to arrive.
But when she opened the delivery the next day, the 30-year-old says she discovered a foul-looking mix resembling mud, sand and even faeces, instead of the high-tech handset.
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The shocking package left pregnant Rebecca in tears as she desperately tried to work out what had gone wrong.
“I was shocked and I actually cried,” she told Need To Know.
“I don’t know what I received in the box.
“Unfortunately, some people say it looks like poop.
“It’s like mud, sand or gravel.
“My son said, ‘Aww, let’s see – is it that good?’
“I said, ‘Unfortunately not, son. They’re not happy tears.’”
Rebecca, who lives in the Scottish Highlands, immediately contacted Amazon by phone and live chat, but claims she was told she would need to file a police report before they could take action.
The retail giant allegedly suggested the order may have come from a third-party seller – despite Rebecca insisting she had purchased directly from the Apple Store page on Amazon.
Rebecca said: “I’ve had two phone calls with police, they say to keep on at Amazon to get refund as it’s their responsibility to refund me, or make sure I have the product.
“But in the meantime, they are investigating it, which is so sad cause there’s so many more important things to deal with.”
The self-employed businesswoman says she has never had problems with Amazon before – but the bizarre delivery has left her shaken and out of pocket.
She added: “There’s been no indication at all if I will ever even get my money back.
“I’ve never had problems with Amazon before now.
“I feel stressed every single day about it, I’m pregnant so not the best time to be feeling stressed.”
Thankfully, the popular shopping platform has since confirmed it will refund the mum in full.
A spokesperson for Amazon UK told Jam Press: “We work hard to build a great shopping experience and that includes a seamless, customer-friendly delivery and returns policy.
“Even though customer satisfaction is our utmost priority, we recognise that we’re not perfect and we are sorry for the inconvenience.
“We have thoroughly reviewed this case and we have refunded the customer, as well as offered additional gestures of goodwill.”
