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Need To Know > Business > What Makes A Business Look Trustworthy Online?
Boost trust in your business! Discover how detailed websites, strong social media presence, and link building can attract customers and drive online success.
Business

What Makes A Business Look Trustworthy Online?

Kieran Thorley
Last updated: January 21, 2025 6:54 pm
Kieran Thorley Published January 16, 2025
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When a business sets up a website and adds their address to Google, it’s a sign they’re open and ready to start operating. The doors are unlocked and they’re ready to see the traffic come flooding in! However, the time between this moment and the day they secure their first customer can be tenuous. It can take time to turn a profit, of course, but it can also take time to gain any real traction in the online world. 

Even when you’re in the right place, those sales may remain low for a while. And that’s all to do with how trustworthy your business seems. If a customer feels they cannot buy from you because they’re not sure what experience they’ll have, it’s going to be very hard to break that first impression, even after collecting plenty of good reviews. 

As such, there are a few things a new small business should do to reassure their leads in the online world. 

Plenty of Detail

When people click onto your website, what will they be greeted with? A bare homepage with just a few images and a few words? That’s not the way to win anyone over, even if it looks good and has some eye-catching colour to it! 

You need to provide plenty of detail over who you are, what you do, what you offer, where it comes from, how you can ship it out, and what customers can do if they have a problem. Let them know they can trust you by being upfront and informative about it all. 

Recommendations From Other Websites

It’s why getting your links on other websites is a big part of a typical digital marketing strategy. When someone else links back to you, it’s a sign they like what you’re doing, or what you’re saying, and they want to share that through their own content. And not only is this personally flattering, but it’s a great way to target a new audience and make your business look as legitimate as it really is! 

Without a focus on getting your links featured elsewhere, however, you’re unlikely to see very many of them out in the wild. As such, it’s worth it to look into working with a team that does the hard yards for you, like Eskimoz’s link building specialists. 

If your website has been linked to from other well established websites within your niche, or by anyone who knows the niche well, customers will feel a lot more comfortable in checking you out. 

A Strong Social Presence

Most people find a new company they’d like to buy from via social media – indeed, data suggests that at least a third of consumers first spot new and interesting products via their social media feeds. That means your business needs to be on social media first and foremost. Build your profile, build a following, and make your name accessible. 

Worried your website doesn’t look properly trustworthy? Focus on these tips to change that. 

Pexels Image – CC0 Licence

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